FAQ

HOW DO I SHOP WITH YOU?

  1. Browse our inventory and add your favorite item(s) to your cart.  There are limited quantities for items and we only restock based on availability. 

  2. Pay for the item(s) via desired payment method.

  3. Schedule a pick up.  (Shipping is also available for specific items listed.)

PLEASE CHECK THE ITEM BEFORE PICK UP


We do our best to make sure there is not of any existing damage on an item being rented. If you discover any blemishes, cracks, tears or un-noted damages to rental items upon receipt, please contact us immediately so that we can make a note on your account. Many factors can contribute to items being damaged in transit or during an event. We cannot accept disputes after an event is over. Renter is responsible for any damages occurred until item is returned.

 

RENTAL RETURNS


If you will not be returning rental items yourself or present for the pick-up, or will not be in contact after your event, The Shed DC will require the name and contact information of the person who will be responsible for your rental. It is best to appoint one trustworthy person to be in charge of the return.

 

PICKUP AND DELIVERY

When can I pick up my item(s)?


Pickups occur on Sundays from 11-1pm, unless otherwise noted or scheduled.  Pickups take place at 515 16th St SE DC.  Please read your order confirmation for specific instructions on how to find us. 

 

If you are unable to make your scheduled pick up, please let us know at least 24 hours in advance via email at thesheddc@gmail.com. You will be assessed $25 for each missed pick up date your item is left.  After 2 weeks the item will be relisted and no exchanges will be given. Please be advised that all sales are final and pieces are sold as is.

 

Do you offer delivery?


We currently do not offer delivery services.  However, if you are looking for a way to transport items from our shop, we suggest using the Bungii app. 

ORDER AND SHIPPING

 

When are orders shipped?

Standard orders are shipped within three to five (3-5) business days after your order has been received. Processing times vary throughout the year based on seasonal fluctuations, i.e., holidays, and or extreme weather conditions. Items are shipped via USPS priority shipping. It is suggested to set notifications for tracking status once you receive your tracking information. Please note that all items do not ship and require local pick up.  Be sure to read carefully before making any purchases.

 

What happens if my order does not come? 

Please email thesheddc@gmail.com to have this addressed immediately. Please note, however; if your box is marked as "delivered" per USPS, The Shed DC is not responsible for stolen or lost packages. 

Orders are shipped using USPS Priority shipping and are insured. In the case that your package is damaged, lost, stolen or extremely delayed, it is recommended to submit a claim with your local post office for reimbursement, and we will assist however needed. By submitting your order, you have read and agreed to our terms, conditions, and shipping policy. 

If you enter an incorrect address during checkout, we cannot guarantee that we will be able to correct the address.

 

CONSIGNMENT

 

What is Consignment?

Consignment is the process by which we sell your furniture on our platform, while you still maintain ownership of the goods.   “Consignment” simply means “we sell it on your behalf”.

The Shed DC only accepts the best quality furniture with styles that appeal to our customer base.

Why should I consider Consignment?

Are you downsizing, relocating or looking to give your home a new look? We advertise, market and list your item(s) in order to give maximum visibility to a large number of buyers and ensure a quick and profitable sale.

 

Consignment Evaluation

Please allow up to 5 days for us to review and respond to your consignment request.  We will review your request and photos to determine if we have a demand for those items from our customer base.  You will receive a response from us with an approval, request for additional information and/or communication regarding scheduling your listing.  Merchandise must be clean and ready to be presented for resale.  We reserve the right to decline any items that do not meet our quality standards.

 

Approval and Scheduling

Once your furniture and/or home decor is approved for consignment, we will provide you with a date your item will be listed.  Items are listed for only 30 days.

 

How will you price my furniture?  Can I set the price?

We ask that you disclose as much information as possible about your furniture in the consignment form.   Pricing varies, based on the brand, style, condition, age, current retail value and market demand of an item.  Condition is by far one of the most important criteria for pricing.  Additional information such as how much you originally paid for the furniture and where it was purchased from is also helpful in setting prices.

Will my items be marked down?  Do you negotiate prices?

Prices are progressively reduced by 10% every 25 days, unless otherwise negotiated.  We occasionally have mark down sales during the year to move items that have been sitting longer than anticipated.

How do I know if my item has sold?

You will be contacted via email when your item(s) have sold via our platform. 

 

When do I get paid?

Once an item has been sold, money is sent via PayPal within 15 days. This money can also be used as store credit, if desired.  

 

What happens if my item doesn’t sell?

Our primary goal is to sell your items within the 30-day consignment period.  If the consignment period ends and your item(s) have not sold, we will remove the listing from our platform.

 

Returns

We do not accept returns on any items sold.  All sales are final and pieces are sold as is.  By purchasing with us, you accept these terms and conditions.